Contact our friendly customer service staff for expert guidance on our product range and any assistance for purchasing online.
Q – Which payment methods do you accept?
A –We accept Visa, MasterCard, AMEX, Apple Pay and Afterpay.
Q – Why has my payment failed?
A – There are many reasons a payment can fail. The first thing to check is whether you entered the card details correctly and if you have sufficient funds in that account. If you still encounter a problem, you should contact your card issuer to check your account has not been flagged for security reasons. If you encounter any other issues, please contact our Customer Care team and we will attempt to help.
Q – What is your Returns & Exchange policy?
A – Brotherwolf is a clothing brand built on delivering exceptional quality garments with service designed to inspire. We want you to be satisfied with every aspect of your interaction with us and will do what is fair and reasonable to achieve this. Click here for the full policy and details on how to exchange or return an item.
Q – Do you offer Free Shipping?
A – Yes. Brotherwolf offers free standard delivery on all Australian orders over AUD$100. We currently offer express shipping to USA, Canada, UK & Ireland at a flat rate of AUD$50.
Q – How long will it take for my order to arrive?
A – This all depends on the shipping option you select and where the parcel is being sent. All orders are subject to stock availability and wherever possible will be dispatched from our Melbourne warehouse within 1 business day. Click here to see shipping options and expected delivery timeframes.
Q – How do I use a discount or coupon code?
A – Coupon codes or discount codes can be used in the shopping cart area prior to checkout. Because these codes are generally for VIP members only, you must be logged into your account for the COUPON CODE field to be visible. First log in with your Brotherwolf account and then place the items you wish to purchase into your cart. Click the cart icon on the top right hand of the screen, click VIEW CART to enter your code in the field. This will activate any valid promotion or discount code.
